S500 Privacy Policy — Our Commitment to Malaysian Users' Data
This page clearly explains how s500 collects, uses, stores, and protects your personal information. Your privacy is our priority — every data-related decision is made with the interests and security of Malaysian users in mind.
Effective date: January 2026. This policy is updated periodically; the latest version is always displayed on this page.
Policy Contents
- Information We Collect
- Data Usage Purposes
- Cookies & Tracking
- Storage & Security
- Third-Party Data Sharing
- User Rights & Contact Us
Information We Collect from Users
When you register and use the s500 platform, we collect several categories of information to ensure the service runs smoothly and securely:
Full name, email address, phone number, date of birth, and login credentials provided during registration. This information is required to verify your identity and manage your account.
Transaction details in MYR (RM) including payment methods used (TNG, FPX, Maybank), deposit and withdrawal amounts. We do not store full credit card details.
Device type, operating system, browser type, IP address, and other technical data collected automatically when you access the s500 platform.
Records of in-platform activity including pages visited, games played, bets placed, and session duration. This data is used to improve the user experience.
Why We Use Your Information
S500 uses the information we collect solely for specific, legitimate purposes. We do not use your data for anything unrelated to the operation of the platform:
- Account management and identity verification — keeping your account secure so only you can access it.
- Financial transaction processing — managing deposits and withdrawals in MYR accurately and securely.
- Customer support — helping you resolve any queries or technical issues more effectively.
- Security and fraud prevention — detect and prevent suspicious or unauthorised activity on the platform.
- Platform improvements — analysing usage patterns to improve the interface and performance of the s500 platform.
- Service communications — sending important notifications related to your account, transactions, or changes to the terms of service.
Cookies & Tracking Technologies
The s500 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. We use several types of cookies:
Essential cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
Performance cookies — Collects anonymous data on how users interact with the platform to help us identify areas for improvement.
Preference cookies — Saves your preferences such as display language and interface settings so you don't have to reconfigure them each time you log in.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect your experience on the s500 platform. If you have further questions about cookies, please refer to FAQ page us.
Data Storage & Security Measures
S500 takes its responsibility to protect your personal data seriously. We implement multiple layers of technical and organisational security to ensure your information is safeguarded against unauthorised access, loss, or misuse.
All data transmitted between your device and s500's servers is encrypted using SSL (Secure Sockets Layer) technology. Data stored in our databases is further protected with encryption and strict access controls — only authorised personnel may access user information for legitimate operational purposes.
Your personal information will be retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once an account is closed and all obligations have been settled, data that is no longer needed will be securely deleted or disposed of.
For payments in MYR, we work closely with payment providers that hold industry-recognised security certifications to ensure every transaction is processed to the highest security standards.
Data Sharing, User Rights & How to Contact Us
Third-Party Data Sharing
S500 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, we may share data with parties necessary for platform operations, including payment service providers (to process MYR transactions), third-party game providers, and relevant authorities where required by law. All third-party partners are bound by strict confidentiality agreements.
Your Rights as a User
As an s500 user, you have the following rights regarding your personal data:
- Right of Access — request a copy of the personal information we hold about you.
- Right of Rectification — request a correction if the information we hold is inaccurate or incomplete.
- Right to Erasure — request that we delete your personal data under certain circumstances permitted by law.
- Right to Restrict Processing — request that we restrict how we use your data in specific situations.
Privacy Policy Updates
S500 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the s500 team at the following email address: [email protected]. You may also refer to the FAQ page for more information on account security and data privacy.
Your Data Is Safe with s500
We are committed to protecting your privacy at every step. Register an account or log in to start enjoying Malaysia's trusted entertainment platform.
Register Account Log In